Legal news

Leeds woman left stranded in bed by home carers

Jonathan Winston Jonathan Winston
1 min read

The family of a 77-year-old woman from Leeds have criticised her carers for regularly not turning up to her house and leaving her stranded in bed.

Joyce Cooper, who lives in Armley, suffered a stroke while on holiday last August which has left her unable to walk. Leeds City Council set up a regular care package through private firm Reed Community Care which was supposed to provide her with two carers coming to her home four times a day. She needed two as a hoist was needed to get her in and out of bed or onto the toilet.

However, her family say that they have had to intervene almost every day because only one person has turned up and twice she has been left in her bed as nobody has come from the care firm.

A spokeswoman for Reed Community Care, said that an investigation was to be launched into the case and added: “We are sorry that there have been problems in the provision of care to Mrs Cooper and the impact that this has had on her.” The council said that they were monitoring the care that Mrs Cooper was receiving, adding that all private sector providers used by the council were independently regulated and were subjected to a stringent tendering process.

Client feedback

I had approached Winston Solicitors for aid about a time-sensitive case. They were very responsive, both through email and phone, and professional. They helped me resolve my case quickly and with ease.
Anonymous
Used Winstons for the conveyancing of my first property. Leasa, Julie and everyone there were very friendly and helpful throughout keeping me updated and chasing with the sellers solicitors. Excellent firm, I would definitely use them again.
Barnabus
I have used Winston Solicitors a couple of times now during a purchase and Sale of a property. Most recently i have used them for the sale and my main contact was Joe Bright. Joe kept me updated through every part of the process and made the selling of the property less stress than it would have been. I would like to thank Joe and the team for their hard work and support in ensuring the property sale when through as efficiently as possible.
Jhangir
We had an excellent experience throughout the entire process. The team was extremely helpful, informative, and kept us updated at every stage. They were very knowledgeable, particularly regarding our funds coming from Romania, and they were thoroughly involved in all the required checks, which gave us great confidence. Communication was clear, timely, and professional, and we always felt well supported. We are very grateful for their dedication and would not hesitate to recommend their services to others.
Aurora
We have just used Winston Solicitors for any sale which went very well but the purchase had a few problems and took longer than expected but with the help of Sam and her team we finally got there. Sam was very good any problems we had were dealt with correctly and straight away acted on which was good professional work always. We would definitely use them again and recommend them.
Michael
I was highly recommended to this firm, though initially I was hesitant to work with someone so far away. Any doubts I had, however, were quickly dispelled—everything progressed satisfactorily.Throughout the process, Monika and her team were highly professional and kept me informed online at every stage. Their work was carried out efficiently and to our satisfaction.Thank you, Monika, for your outstanding support throughout this process. I will definitely reach out to you and Winston Solicitors again for any future needs.Sid
Sid
I recently used Winston Solicitors for the puchace of a new house and I don't have anything other than positive things to say obout the service. Olivia was always availble when I needed to get in touch for updates, either by phone or email. The level of customer service really shone through and that's what I would say made the difference. I'd have no hesitation in recommending them to anyone who is looking for a conveyencing solicitor.
Matt
My family and I had a great experience with Winston’s. The staff are friendly, efficient, and answer emails in a timely fashion. Monika who dealt with our case was approachable and explained things in a way that was easy for the lay person to understand. She also kept us updated regularly, which was appreciated.
Catherine
Contact us