If your employee has made a complaint, our *flowchart can be used as a guide on how you could deal with the situation. 
*This flow chart is intended for guidance purposes only and should not be used without taking legal advice
Stage 1
Employee raises an informal grievance
Stage 2
Have an informal meeting with the employee. Try to address their complaint. Keep a record of what was discussed at the meeting.
Is the matter resolved?
- Yes? No further action required
- No? Move on to Stage 3
Stage 3
Ask the employee if they wish to raise a formal grievance. Advise where to find the company’s grievance procedure (this should be located in your company handbook and should as a minimum follow the ACAS code of Conduct on Disciplinary and Grievance procedures.)
Investigate the employee’s complaint.
Stage 4
Write to the employee and invite to a grievance hearing.
Hold the meeting.
Stage 4B
If required: If any further complaints are raised, carry out further investigations.
Stage 5
Write to the employee with the outcome to advise whether their grievance is upheld. Advise the employee of their right to appeal.
Is the grievance upheld?
- Yes? Take steps to address their concerns/complaint. Ensure all records of grievance is held on the employees personnel file
- No? Employee does not appeal. No further action is required.
Stage 5B
Employee appeals. Write to employee and invite to an appeal hearing.
Stage 6
Notify outcome of appeal in writing
