Proud to be Recognised by the Legal 500 for Outstanding Customer Service

At Winston Solicitors, our clients are at the heart of everything we do. That’s why we’re honoured to have been recognised by the Legal 500 as a leading firm for customer service. This acknowledgment means a great deal to us and reinforces the values that we hold dear. Our passion for delivering an outstanding client experience has earned us over 2,750 five-star reviews, and this recognition from the Legal 500 further validates our approach to legal services.

Why Recognition for Customer Service from the Legal 500 Matters

The Legal 500 is a highly reputable global directory that ranks law firms based on client-driven information and independent research. Being acknowledged by the Legal 500 is not only about rankings – it's a reflection of the trust and confidence that clients place in us. As a firm, we have always taken pride in listening to our clients, understanding their needs, and offering tailored legal solutions.  

Recognition by the Legal 500 further underscores our commitment to consistently delivering excellent customer service. We view this as a direct result of our efforts to uphold the highest standards of trust, ethical practice, and client care. This latest acknowledgment is particularly valuable, because it is based on independent client feedback, which is crucial to us. Our clients’ satisfaction is the truest measure of our success, and being recognised by an organisation as respected as the Legal 500 confirms that we are meeting, and often exceeding, their expectations.

A New Accreditation from the Legal 500

The Outstanding Client Service rating is a new accreditation from Legal 500 and Winston Solicitors is one of the first firms to be awarded this accreditation.

The Legal 500’s client satisfaction scores are calculated using a comprehensive and statistically valid method that combines Client Service Scores and Client Experience Scores. Each year, the Legal 500 surveys over 300,000 clients from law firms around the world. These clients answer questions about their experience, contributing to a vast database that forms the foundation for the rankings.  

The Client Service Scores, which are a key component of the client satisfaction rating, evaluate a law firm across 11 criteria. This includes the quality of the solicitors, billing practices, industry knowledge, and consistency of service. These scores are compared to other firms within the same jurisdiction or country. Client Experience Scores are another important factor and are derived from a law firm’s Net Promoter Score (NPS), which measures the likelihood of clients recommending the firm to others. The combination of these two scores provides a comprehensive overview of the firm’s ability to deliver client satisfaction through great customer service.

We are thrilled that the feedback from our clients has placed us among the top-performing firms. This outcome reflects our deep commitment to our core values, which revolve around understanding our clients’ needs, delivering high-quality legal advice, and maintaining clear and consistent communication throughout every case.

Our Commitment to Customer Service

Receiving the Legal 500 recognition for our customer service is a proud moment for us. We understand that legal matters can often be stressful and overwhelming. Which is why we don’t simply provide legal advice - we aim to support our clients emotionally, mentally, and strategically throughout their legal journey.  

Our firm has built its reputation on listening carefully to our clients and always prioritising their best interests.

Growth Through Trust

Being recognised by the Legal 500 as a leader in customer service is an honour. This achievement would not have been possible without our fantastic team of solicitors, who bring their expertise and compassion to every client interaction. We are proud of the positive feedback we have received, and it motivates us to keep striving for high levels of customer service and client care.

We are excited about the future and will continue to be a firm where "When Service Wins" is not only a tagline but a way of life. We extend our heartfelt thanks to our clients for their trust and support. And we look forward to many more years of serving the Yorkshire community and beyond with the same professionalism and dedication that has brought us this far.